Experience

Brainbench Certifications

Nov 2004 – present        Telstra                                       Toormina, NSW

Senior Analyst Programmer/Tech Support

« Analyses and Develops complex application solutions to extend our internal database management tools, for information relating to the update of telecommunications network Australia wide.

« In charge of management of production data in our Oracle database. Develops PL/SQL scripts to batch update DB records whenever required.

« Single point of contact for support whenever a problem is experienced with any of our database management tools.

« Major applications are accessed through a web interface, and are developed in Oracle HTML DB using PL/SQL components. Other smaller web applications are developed in ASP using Microsoft Access database.

Apr 2003 – Nov 2004      CDT/GPayments                    Warriewood, NSW

Analyst Programmer/Tech Support

« Web application development in ASP .NET (VB, C#) which allowed on-line real-time credit card purchases of products and services. Developed applications in ASP, J2SE and J2EE.

« Administered and maintained our web application server that hosts our website, test system, license key server and certificate server.

« Provided technical support for our products, which are implementations of the Visa 3D Secure (and MasterCard SecureCode) components: Merchant Plug-In (MPI) and Access Control Server (ACS). The MPI and ACS are components used to ensure secure on-line purchases. Provided support for the integration of our product into any web commerce system, as well as technical support on the protocol standard level.

« Provided support for the integration of a SPA applet into any web commerce system. MasterCard standard Secure Payment Authentication (SPA) allows authenticated payments through the use of a SPA applet.

« Performed extensive software system and compliance testing on our MPI software prior to official release. Tests are performed on multiple platforms using various databases.

« Worked with numerous databases including SQL 2000/7, Oracle and Informix. Database design and management for our numerous web sites. Extensive experience in SQL for relational database.

« Worked with numerous operating systems including Windows 2000/XP/NT, Solaris and Linux (Red Hat 6.2).

Dec 2001 – Jan 2004      Sarlos IT Consultants                    Sydney, NSW

Web Developer

« Worked as a freelance web developer. Responsible for the full system development life cycle, including web page and database design.

« Completed numerous dynamic websites for clients. Web applications were developed using ASP, J2EE, and/or JAVA SE, interfacing to a MySQL database through ODBC.

« Responsible for the artistic design of the web pages developed, which includes Flash animations, image design/creation and page-layout.

« Some of the websites developed include http://www.ideliverit.com and http://www.ayesolutions.org.

Aug 2002 – Jan 2003      Telus/Fujitsu                           North Ryde, NSW

Service Coordinator – Call Centre

« Software/Hardware service coordinator for Fujitsu engineers.

« Organised and prioritised calls in WA service call queues, service request dispatch/allocation and manage WA engineers' work in order to meet the service level agreement outlined in clients' contracts.

« Liaised with engineers and customers over the phone and face-to-face, in order to determine and fulfil their requirements.

« Case request log and update of service requests for multiple clients around Australia.

Jun 2001– Dec 2001       Austar Entertainment P/L              Sydney, NSW

Server Developer/Applications Support

« Completed a large retail project in JAVA that allowed viewers to make credit card purchases over their television, of products advertised on certain Austar TV programs.

« Developed on-line report generators in JAVA for technical coordinators in order to determine service usage and status.

« Liaised with test team, and coordinated with Operational staff on service implementation and deployment, in order to ensure smooth service release.

« Components developed were used to extend our Oracle iSS infrastructure, which was the platform we used for our Interactive TV services.

Jan 1999– Jun 2001       QANTAS                                      Mascot, NSW

Analyst Programmer/Applications Support

« Completed a project developed in JAVA involving the booking of staff travel itineraries on the Internet. Played a significant role in the system development, and played an extensive role in the enhancement and debugging prior to production deployment. The system was composed of EJB, Servlet, and JSP components deployed in multiple Solaris servers running Weblogic (http://stafftravel.qantas.com.au).

« Implemented a web application in JAVA for our intranet system, which allowed HR training officers to enrol students into courses on-line.

« Completed numerous projects for our IBM MVS mainframe in order to satisfy client requests. Applications developed or enhanced were written in PL1.

« Ensured that all services on our system were up and running on a daily basis.

« Liased with clients to determine their requirements and analysed information collected, when requests for new services or enhancements were made.

Dec 1997– Aug 1998      Totalizator Agency Board                Ultimo, NSW

Trainee Programmer

« Implemented a web application in C++ for our Intranet. The application determined if an on-line service was down, and created a report automatically, outlining the details of the failure.

« Developed several applications in PL1, for our VM system, which hosted our betting system.

Jan 1997 – Jul 1998       Totalizator Agency Board             Granville, NSW

Phone TAB Agent

« Casual position for one and a half years.

« Served customers over the telephone by placing their requested bets through       a computer terminal and answering customer queries.

Jan 1994– June 1995      Wamstekers Chartered Accts.     Pyrmont, NSW

Clerical Trainee

« Full-time position for one and a half years.

« Duties included lodging of Australian Securities Commission, Business and Consumer Affairs and Australian Taxation Office documents including payment of customer bills, general filing and, file recording and      management.

« Attended the Learning Lab computer training centre two times a week and successfully completed the off-the-job component of the traineeship.

Jan 1993– Jan 1994       Chroma Graphics                      Smithfield, NSW

Apprentice Graphic Reproducer

« Duties included the reproduction of artworks created by planners for clients'    view (reproductions done using Fuji films/chromalin powder).

« Assisted different departments in their general duties as part of the training, for example, the production of printing plates, planning jobs and maintenance of printing machines.

Education

1996–1999                    UWS Macarthur                  Campbelltown, NSW

« Bachelor of Science

« Credit grade average, including one High Distinction and one Distinction.

Other Skills

Interpersonal skills, Ability to adapt to constantly changing project situations, Ability to work within a group, Pleasant and courteous, hardworking.

Interests

Basketball, Gym, Soccer, Swimming, Tennis, Building Websites